Frequently asked questions
What type of hair does RoTa Hair offer?
RoTa Hair offers quality wigs, human hair extensions, and other hair products in a variety of lengths, textures, colors, and styles.
Are RoTa Hair wigs made with human hair?
Product details will specify whether a wig is made with 100% human hair or another fiber.
Can I customize my wig?
Yes. Selected wigs may be customized. Please contact us before ordering if you need a specific customization.
How long does shipping take?
Orders are typically processed before shipping. Shipping times vary depending on the destination and shipping method selected at checkout.
Can I return or exchange my order?
Eligible items may be returned within 14 days of delivery or exchanged within 7 days of delivery; provided they are unused, unworn, unwashed, and unaltered. Please see our Return & Exchange Policy for full details.
What if I receive the wrong or damaged item?
Contact RoTa Hair within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and assist you.
How can I contact RoTa Hair?
For questions about products, orders, customization, or returns and exchanges, please contact RoTa Hair through our customer service channels.
